Privacy policy

Effective Date: March 20, 2025

1. Our Commitment to Your Privacy

Just Libido values your trust. As a company operating in the sexual wellness space, we understand the sensitivity and importance of protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to maintaining discretion, inclusivity, and transparency.

2. Information We Collect

We may collect the following information:

  • Personal Identification Information: name, email address, phone number, and mailing/billing address.
  • Payment Information: processed securely through Shopify and third-party processors (we do not store your full credit card details).
  • Health-Related Information: if voluntarily provided (e.g., preferences or product consultations), this is treated with enhanced sensitivity.
  • Usage Information: IP address, browser type, pages visited, referring site, and access time (via cookies or analytics tools).

3. How We Use Your Information

We use your information to:

  • Fulfill and manage orders.
  • Communicate updates related to your purchases or account.
  • Provide customer support.
  • Personalize your shopping experience.
  • Send marketing communications with your consent.
  • Improve our website, services, and offerings.

4. Discretion and Confidentiality

We understand the importance of privacy in sexual wellness. Our packaging is discreet, and all communications are handled with sensitivity. We do not disclose or highlight the nature of our products on shipping materials or in email subject lines.

5. Marketing Communications

With your consent, we may send email or SMS updates regarding promotions, events, or new offerings. You may opt out at any time by clicking “unsubscribe” in our emails or replying “STOP” to SMS messages. We will never send marketing messages without your permission.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only with trusted third parties who help operate our business (e.g., payment processors, fulfillment providers), under strict data protection agreements.

We may also disclose personal information:

  • To comply with legal obligations.
  • To enforce our policies.
  • To protect our rights, privacy, safety, or property.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze site traffic, and support targeted advertising. You may disable cookies via your browser settings, though doing so may impact functionality.

8. International Customers & GDPR Compliance

If you are a resident of the EU/EEA, you have rights under the General Data Protection Regulation (GDPR), including:

  • The right to access, update, or delete your personal data.
  • The right to data portability.
  • The right to withdraw consent at any time.

To exercise these rights, contact us at: ohlibido@gmail.com

9. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Data Security

We use industry-standard security measures to protect your information. While Just Libido is not a HIPAA-covered entity, we treat any health-related information you voluntarily provide with the same care and discretion.

11. Inclusivity and Respect

We proudly serve people of all identities, bodies, and expressions. Our approach is inclusive, shame-free, and rooted in mutual respect. Sexual wellness is for everyone.

12. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe we have information from or about a child, please contact us immediately.

13. Affiliate Programs and Partnerships

We may include affiliate links or participate in partnership programs. These partners may use cookies to track referrals. Any such arrangements will be disclosed transparently.

14. Your Choices and Rights

You may:

  • Request access to the personal data we hold about you.
  • Request correction, deletion, or restriction of your personal data.
  • Opt out of marketing communications at any time.

To make a request, email us at: ohlibido@gmail.com

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with the revised effective date. Continued use of our site constitutes acceptance of any changes.

16. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Libido, LLC
P.O. Box 197
Oak Forest, IL 60452
ohlibido@gmail.com

Thank you for trusting Just Libido — your privacy, safety, and comfort matter deeply to us.